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By Kevin Falcone (‎jibsheet‎) from,
Date: Wednesday, 23 June 2010 15:00
Duration: 40 minutes
Target audience: Intermediate
Language: English
Tags: requesttracker rt ticketing

Making Request Tracker Do What You Mean

You can find more information on the speaker's site:

If you already have an install of RT, you may want to change something about it. If you've never used RT, come find out if it will meet your needs. If you want to contribute to, learn how the extension system works so you can make life easy for the admins.

We'll walk through what you can change from the RT web interface and what you'll need or want to do by writing custom perl extensions that can do the following:

Packaging extensions as perl modules
Creating database objects that your extension relies on
Writing tests
Using custom configuration variables

Attended by: